Peak-hour pressure
Long lines reduced throughput and made waiting feel uncertain.
Every extra step becomes a line
Counter ordering created delays, manual-entry errors, and checkout friction when restaurants were busiest.
Order ambiguity
Staff-entered orders introduced miscommunication and avoidable waste.
Payment friction
Guests needed the choice to pay at the kiosk or at the counter.
Design for a person standing, deciding, and hungry
The kiosk is not a large phone. Its form factor rewards fewer choices, bigger targets, and immediate feedback.
per screen
Show only what helps the next decision.
Touch first
Large, forgiving targets support fast selection from different angles.
Visual before verbal
Food imagery and hierarchy make scanning faster than descriptions alone.
Recover clearly
Errors always provide an obvious route forward without a dead end.
Structure before polish
The work moved from complete journey mapping to hardware-scale wireframes, then into a working high-fidelity prototype.
Three changes removed hesitation
Testing focused the interface on precise selection, visible context, and confidence at checkout.
Category navigation
Turn narrow tabs into touch targets
Pill-style categories added separation, generous hit areas, and a clear active state.
Modifier selection
Keep choices in view
A landscape layout used the kiosk width so guests could compare major options without excessive scrolling.
Cart review
Make the order easy to verify
Persistent product details, totals, and actions reduced uncertainty before payment.
A complete order, one clear decision at a time
The final 12-screen journey moves from welcome to feedback with a single job for every screen.
Faster for guests. Lighter for staff.
The MVP improved the ordering experience while helping restaurants move more customers through peak periods.
increase in kiosk adoption
reduction in support tickets
post-launch hardware revisions
Design for the moment of use, not the screen size.
